Follow the onscreen instructions in this order:.Right-click the downloaded AdobeCreativeCloudCleanerTool.exe file and choose Run as Administrator.Download the Adobe Creative Cloud Cleaner Tool for Windows.Follow the onscreen instructions to complete the uninstallation.Select the application that you want to remove, and click Remove or Uninstall.Windows XP: Choose Start > Control Panel and double-click Add or Remove Programs.Windows 10, 8, 7, or Vista: Choose Start > Control Panel > Programs > Programs and Features.Uninstall Creative Cloud or Creative Suite applications by doing one of the following:.Back up all files stored in Adobe product directories, including custom plug-ins or profiles you have installed.Use Creative Cloud Cleaner Tool to remove entries for apps or CoreSync | Windows Similarly, you need to remove CoreSync entry to resolve sync-related issues. To remove an app using the Creative Cloud Cleaner Tool, you need to remove the app entry from the tool. The Creative Cloud Cleaner Tool will remove installation records for Adobe Creative Cloud or Adobe Creative Suite applications that may have become corrupted or may be causing problems with a new installation.